Refund policy

We want you to love your Purple Pineapple Studio purchase! Every pattern and product is created with care, and we stand behind the quality of everything we sell. If something isn't right, please reach out!

We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.

Patterns

All pattern sales are final.

Other Physical Products

We offer refunds or returns for non-defective products. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless we made an error.

Digital Products

Digital pattern download sales are final. Since the file is delivered instantly and electronically, we're unable to offer returns or refunds once your purchase is complete. Before checking out, please take a moment to confirm your email address is correct so your files land in the right inbox.

If you run into any trouble accessing or downloading your files, just reach out at amy@purplepineapplestudio.com and we'll get you sorted out.